Policies

Effective 21 May 2026 · Version 1.0

This page covers the three documents you should know about when using Stairway2Fast: the Terms of Service, the Acceptable Use Policy, and the Privacy Policy. Plain English, no legalese.

1. Terms of Service

What this service does

Stairway2Fast (the "Service") lets you loop and slow-play YouTube videos and your own uploaded videos for music practice, and tracks your practice time. The Service is operated as a sole-trader business from the United Kingdom.

Your account

• You must be 18 or older, or have explicit permission and supervision from a parent or legal guardian.
• You are responsible for keeping your password safe and for everything that happens under your account.
• One account per person. Don't impersonate someone else.
• We may suspend or terminate your account if you violate these Terms or the Acceptable Use Policy.

Your content

• You own your videos. Uploading or syncing a video to the Service does NOT transfer ownership to us.
• You grant us a limited, non-exclusive licence to host, process, compress, and deliver your videos solely for the purpose of providing the Service to you.
• You represent that you have the right to upload and use any content you upload (including any third-party music or video in it).
• You can delete your videos at any time. Deletion removes the video from our cloud storage; cached copies on Cloudflare's edge network may persist for up to 24 hours before they expire.

Service availability

We aim for the Service to be available 24/7 but provide no guarantee. We may perform maintenance, change features, or suspend the Service without notice. We are not liable for any loss caused by the Service being unavailable.

Payments

Most of the Service is free. Some features (cloud storage, cross-device playback) may require a paid subscription. Prices are shown on the relevant feature page. Subscriptions auto-renew until cancelled.

Disclaimers and liability

The Service is provided "as is" without warranty of any kind. To the maximum extent permitted by law, our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot lawfully be excluded (including death or personal injury caused by negligence, fraud, or breach of statutory consumer rights).

Changes

We may update these Terms by changing this page. Continued use of the Service after a change means you accept the new Terms.

Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

2. Acceptable Use Policy

Stairway2Fast is for music practice. The following content and behaviour is prohibited:

Prohibited content

• Child sexual abuse material (CSAM), including AI-generated. We report CSAM to the relevant authorities (UK Internet Watch Foundation / US NCMEC) and cooperate with law enforcement.
• Non-consensual intimate imagery ("revenge porn", upskirting, deepfake pornography of identifiable people).
• Pornography of any kind. The Service is not for adult content.
• Gore, real violence, or content glorifying violence, terrorism, or self-harm.
• Hate speech targeting protected groups (race, religion, sexuality, gender, disability, etc.).
• Harassment of identifiable individuals, including doxxing.
• Content infringing third-party rights beyond what fair use / fair dealing reasonably allows for personal practice (e.g., a full commercial movie soundtrack used as backing track for redistribution).
• Malware, phishing payloads, or any content designed to compromise other users.
• Personal data of others (private addresses, ID documents, etc.) without consent.

Prohibited behaviour

• Using automated tools to scrape, mass-upload, or artificially inflate practice time.
• Circumventing our rate limits or content checks.
• Reverse-engineering the Service to build a competing product.
• Sharing your account credentials with others.

Enforcement

• We may remove content or suspend accounts at our discretion if we believe this Policy has been violated. We aim to give notice where reasonable, but for severe violations (CSAM, violence, malware) we act first and notify later.
• For CSAM specifically, we are legally required to report and we will. There is no warning, no "delete and we'll ignore it".
• Appeals: email support@stairway2fast.com with the content URL and your explanation. We respond within 7 days.

3. Privacy Policy

What we collect

• Account info: email address, display name, avatar emoji. Provided when you sign up.
• Practice data: what videos you added, how long you practiced each, at what speed, with what loop range. Tracked automatically while you use the Service.
• Uploaded content: if you sync local videos to our cloud, we store the video file and a thumbnail on Cloudflare R2 storage.
• Technical logs: request timestamps, IP address (truncated for analytics), browser type. Used for security, abuse prevention, and basic usage analytics.

What we do with it

• Provide and improve the Service.
• Bill you for paid features (when applicable).
• Investigate abuse or security incidents.
• Comply with legal obligations (e.g., respond to court orders, report CSAM).

What we do NOT do

• We do not sell your data to third parties.
• We do not run third-party ads or advertising trackers.
• We do not look at the content of your uploaded videos except as needed for automated content moderation (e.g., CSAM hashing) and incident response.

Where your data lives

• Account and practice metadata: Google Firebase (Firestore + Auth), hosted in the EU.
• Uploaded videos: Cloudflare R2, Western Europe region.
• Static site assets: Cloudflare Pages global CDN.

Your rights (UK / EU GDPR)

• Access: request a copy of your data.
• Deletion: request we delete your account and all associated data. We action this within 30 days.
• Portability: export your practice log as JSON.
• Rectification: correct inaccurate data we hold about you.

Send any rights request to support@stairway2fast.com.

Cookies

We use Firebase's authentication cookies (so you stay signed in). We do not set marketing or analytics cookies.

Children

The Service is intended for users 18+ or supervised minors. If you become aware that a child has created an unsupervised account, email support@stairway2fast.com and we will delete it.

Retention

• Account + practice data: retained while your account is active. Deleted on account deletion (30 days max).
• Uploaded videos: retained while your account is active or until you delete them.
• Security / audit logs: retained for up to 12 months for abuse investigation, then deleted.

4. Contact & takedown

General contact

Questions, bug reports, feature ideas: support@stairway2fast.com.

Reporting abuse or illegal content

If you encounter content that violates our Acceptable Use Policy — especially CSAM, threats, NCII, or harassment — please report it immediately:

• Email abuse@stairway2fast.com with the URL or video title and a brief description.
• For CSAM specifically, you can also report directly to the UK Internet Watch Foundation or US NCMEC CyberTipline.

Copyright / DMCA

Full details and counter-notice procedure are on the DMCA / Copyright takedown page.

If you believe your copyrighted work has been used on the Service without permission, send a DMCA notice to dmca@stairway2fast.com including:

• Identification of the copyrighted work
• URL or location of the alleged infringement on our Service
• Your contact information
• A statement that you have a good-faith belief that the use is not authorised
• A statement, under penalty of perjury, that the information is accurate and you are authorised to act on behalf of the copyright holder
• Your physical or electronic signature

We action valid notices within 48 hours.